A segment of Delhi's population lives on the streets or in slum areas spread across Delhi. These are vulnerable children open to trafficking and abuse. Our social and outreach workers strive hard to build bonds of trust and friendship with them, their peers and families. We motivate them to attend our programmes at our many Contact Points where they have access to education, medical assistance, a healthy meal, life skills, and the opportunity of realising their full potential.
For Salaam Baalak Trust - Childline, every phone call is important. Launched in 1998, Childline is a 24-hour national helpline for children in difficult circumstances - be it a child physically assaulted by an employer, a minor who has faced physical or mental abuse, a child in pain, or a lost child, Childline - Salaam Baalak Trust responds with alacrity and follows laid down protocol to be able to help the child within 60 minutes of the call being recorded.
There are three Childlines that SBT serves - Central District Childline 1098, New Delhi District Childline 1098 and Old Delhi Railway Station Childline 1098.
Handling more calls than any other zone, Childline - Salaam Baalak Trust works round the clock arranging for the affected child's immediate needs. From emotional support to medical care, shelter and protection, the child is looked after before presenting a child before the Child Welfare Committee. Once the child is presented before the Child Welfare Committee and assigned to a short-stay home, Childline takes on the task of tracing the child's family. Childline - Salaam Baalak Trust creates awareness about child rights and its helpline service through open house discussions and awareness programmes conducted at various public spots in the city. Childline - Salaam Baalak Trust synchronises its work with the District Labour Department, Indian Railways, Child Welfare Committee, National Commission for Protection of Child Rights, Police, and local Non-Governmental Organisations (NGOs) working on children's issues, and other programmes of Salaam Baalak Trust.
An Abhiyan project of the government of the National Capital Territory of Delhi prompted Salaam Baalak Trust to approach urban communities to meet the existing challenges in elementary education. In 2011, SBT innovated and took our mobile school and its facilities to those who couldn't leave their locality and attend regular school programmes.
Supported by Children's Hope, the Mobile School programme covers children in the urban slum areas in Seelampur and Shastri Park. At each of its three stops, the van spends two hours in activities, including non-formal education, creative arts, counselling on health, hygiene, social skills, and child rights. At the end of each session, supplementary nutrition is provided, and a first aid service is made available.